What is Order to Cash
Learning objectives for this lesson are: Meaning of Order to Cash Process; Sub Processes under Order to Cash; Process Flow for Order to Cash; Key Roles & Transactions; Key Setups/Master Data Requirements.
Meaning of Order to Cash
- Order to Cash (also known as O2C) manages the life-cycle of a sales process
- This process encompasses the sub processes of receiving and processing customer sales
- A contractual relationship is established with the buyer (This is an Optional step and some businesses need a formal agreement before they can execute orders)
- Orders are received via different sales channels
- Orders are fulfilled through shipping and logistics
- Invoice is generated and booked as Sales
- Debt is recorded and pursued through collections management
- Funds are received and accounted using cash applications
Sub Processes under Order to Cash Functional area:
- Credit Management
- Managing the credit profile of your customer and putting checks and holds on amount of credit that can be extended to one customer
- Order Management (Creation of order/Booking of order)
- The process from taking the order and booking the same in the system
- Order Fulfillment
- Making sure that the firm has the product available that can be shipped to the customer
- Distribution – Shipping and Logistics Management
- Actual shipping of the product to the customer
- Invoicing/Customer Billing – Account Receivable Process
- Raising an invoice to the customer as per the regulatory requirements
- Customer Collections
- Dunning process and reminding customer about outstanding dues and collecting the money
- Cash Application
- Accounting for the cash against a particular invoice
- Dispute Management
- Handling disputes or adjustments arising in the natural course of business
Process Flow for Order to Cash Process
- Sales Quotation
- Providing a quotation about the quality, price and conditions of sale or product
- Sales Order
- Acknowledging the receipt of an order from the customer and its specifications
- Credit Management
- Ensuring the customer is credit worthy and credit can be extended to the customer
- Shipment
- Sending the goods to the Ship To location; and sending the invoice to the bill to location
- Billing/Invoicing
- Sending the invoice to the customer that is fully complaint with the legal framework
- Collections Management
- Reminding the customer, issuing dunning letters and collecting the money
- Dispute Management
- Addressing the disputes or adjustments due to various reasons
- Customer Returns Management
- Handling the goods that have been returned by the customer
- Customer Payments
- Receiving the payments from customers and depositing them in bank
- Cash Application
- Knocking off a particular invoice against the cash or payment that has been received
- Accounting
- Ensuring proper accounting during the process
- Reporting
- Making available the required reports to the management
Key Roles during the process - Order to Cash
- Sales Personnel
- Order Entry and Management
- Account Receivable Accounting
- Finance
- Materials Management
- Partner / Customer Management
- Key Transactions during the
- Order to Cash Process
- Sales Quotation
- Sales Order
- Goods Shipment
- Return from Customer
- Return Material Receipt
- Create Shipments from Orders
- Sales Invoice
- Create Invoices from Orders
- Generate Invoices
Key Setups / Perquisites
Some key master elements or setups are prequiste to this process before transactions can take place in any ERP or system:
- Sales Products
- Prices configuration
- Customers Setup
- Credit Scores/Credit Management/Credit Holds
- Shipping Rules
- Ship to/Bill to Setups
- Sales Document types
- Sales Invoice Formats / Commissions and Accounting Rules
- Taxes on Sales – Tax Setups
- Sales Agreements Setups
- Revenue Recognition Rules
Related Links
You May Also Like
-
What is a Warehouse & why companies need them?
All organizations hold stocks. In virtually every supply chain, gaps exist between when something is produced and when a customer is ready to buy or receive it. Stocks occur at any point in the supply chain where the flow of materials is interrupted. This implies that products need to be stored during this period of gap.
-
Resource Planning is the process of planning for expected workload and determining the number of resources required to complete each activity in the warehouse. There are many types of warehouse positions, and they also vary by the employer, the scale of operations and location. Discussed here are generic positions applicable to warehouse management processes.
-
Transport operations are often divided into full load and part load and due to economies of scale, the unit costs are higher for part loads. Our customer needs several part loads delivering, so it can reduce costs by consolidating these into full loads. Then it gets all the part loads delivered to a warehouse near the suppliers, consolidates them into full loads, and pays the lower costs of full-load transport to its operations.
-
What is the difference between Warehouse Management & Inventory Management?
The terms “inventory management” and “warehouse management” are sometimes mistakenly used interchangeably as they both deal with operations and products of industries. Despite their few similarities, there are many notable differences between warehouse and inventory management systems.
-
Before shipping, businesses need to make sure that the items will arrive in good condition. Packaging is a form of protection against environmental threats that the product will face from the time it leaves warehouse facility until the time it reached the customer. The packaging is intended to provide protection for the item as it is being handled in the warehouse or when the item is being shipped.
-
Overview of Third-Party Logistics
Third-party logistics (abbreviated as 3PL, or TPL) is an organization's use of third-party businesses to outsource elements of its distribution, warehousing, and fulfillment services. A third-party logistics provider (3PL) is an asset-based or non-asset based company that manages one or more logistics processes or operations (typically, transportation or warehousing) for another company.
-
To stay competitive in today’s tough market, the location of your warehouse is vital. To grow retail business need to offer to customers faster and affordable shipping time, which is dependent on the warehousing location as the location of the warehouse affects the transit time to ship orders to customers.
-
Warehouse management and distribution logistics involve the physical warehouse where products are stored, as well as the receipt and movement of goods takes place. Warehouse management aims to control the storage and movement of products and materials within a warehouse. These operations include the receipting of inwards goods, tracking, stacking and stock movement through the warehouse.
-
Miscellaneous Warehouse Processes
At the end of each inventory control, the Contractor provides the Ordering Person with an inventory report which contains a list of all stock adjustments. The Ordering Person uses the report to create, by use of his/her own means, necessary value and accounting adjustments related to the stock. Let us look at some to the mislaneous warehouse processes not covered earlier.
-
One of the most important decisions when running a warehouse is its layout. Warehouse layout defines the physical arrangement of storage racks, loading and unloading areas, equipment and other facility areas in the warehouse. A good layout aligned with the business needs could have a significant effect on the efficiency.
