Warehouse Returns Process
In the normal course of business, customers are likely to return orders from time to time due to various reasons and business should design processes the manage and accept such returns. A well designed returns management process can reduce costs and issues associated with returns or exchanges.
What do we mean by Return?
In the normal course of business, customers are likely to return orders from time to time due to various reasons and business should design processes the manage and accept such returns. A well designed returns management process can reduce costs and issues associated with returns or exchanges.
The term “Return” is understood as any goods returned to the warehouse by the end customer, retail outlet or courier for any reason, and all packed release orders where the release has been cancelled for any reason.
Returns in e-Commerce Business
Handling returns is one of the major problems for online stores. Customers often send products back without any notification and sometimes it becomes difficult to determine who returned the products and why.
Return Process
- A return is the process of handling the return of products from a customer to the distribution center (DC).
- Returns can be either created against a Return Order or created without an Order reference.
- Once the business obtains information from the end customer that the return of goods has been requested, it should create an return order
- An electronic return order shall contain reference to the original release order, scheduled return delivery date and the reason for the return
- Once a Return Order is created and confirmed, a supervisor usually authorizes the return.
- The warehouse should schedule to receive the return on the day specified in the return note
- When receiving returns with an Return Order, receipts are recorded through the Record/Report Receipt action
- Receipt of the return shall be understood as physical unloading of the delivery and preparation of the necessary documents conforming receipt of the goods in the warehouse
- The details of the receipt are entered and the receipt for the Return Order is then marked Closed.
- Returned goods need to be accepted into stock
- The closure of the receipt triggers the generation of Putaway tasks.
- During the receipt of returned goods, there may be a requirement to perform an inspection
- Discrepancies need to be recorded in the system
- A return is considered accepted when the goods appear in stock and become available for release or when all returned goods have been accepted into stock as damaged goods.
Related Links
You May Also Like
-
To stay competitive in today’s tough market, the location of your warehouse is vital. To grow retail business need to offer to customers faster and affordable shipping time, which is dependent on the warehousing location as the location of the warehouse affects the transit time to ship orders to customers.
-
Warehouses may seem like a simple, straightforward concept, but they actually include a variety of different types of warehouses that all have their own niche. The type of warehousing that’s right for you depends on your specific industry, location, and needs. From private warehousing, distribution centers, and climate-controlled warehouses, there’s an option to suit every business.
-
Inventory is money, and hence businesses need to perform physical inventory counts periodically to make sure that their inventory records are accurate. The traditional approach to conducting inventory counts is to shut down a facility during a slow time of year to count everything, one item at a time. This process is slow, expensive, and (unfortunately) not very accurate.
-
In the normal course of business, customers are likely to return orders from time to time due to various reasons and business should design processes the manage and accept such returns. A well designed returns management process can reduce costs and issues associated with returns or exchanges.
-
Warehouses can be places where piles of packed or loose products occupy space. If left disorganized, it will become very challenging to identify products for packing or picking. Hence, proper organization of warehouse is very important. Warehouse labeling systems eliminate this problem by making sure products are easily identified and managed during the warehousing and shipping process. Labeling is the most functional and cost-effective way to keep your warehouse organized and operating efficiently.
-
Resource Planning is the process of planning for expected workload and determining the number of resources required to complete each activity in the warehouse. There are many types of warehouse positions, and they also vary by the employer, the scale of operations and location. Discussed here are generic positions applicable to warehouse management processes.
-
When a customer wants a product that has been stored in the warehouse, the same need to be picked off the shelf (or off the floor) and get it ready for shipping. Depending on how big is the warehouse, picking can take a while. (Many distribution centers cover more than 1 million square feet.). Hence, warehouse order picking methods are an important aspect within any warehouse.
-
Types of Inventory Count Processes
While dealing with lots of inventory in a warehouse, lots of things can go wrong. Shipments may not have the right number of units in them, or they could get damaged somewhere along the supply chain. Discrepancies in the stock may arise as part of every inventory control, and need to be corrected immediately after the inventory control procedure has been finished.
-
After products have been received and passed a quality inspection, they need to be stored so that you can find them when you need them. This process is called putaway. The spot where you store a particular product is called a location. One section of a warehouse might have small locations for light items; another area may have large locations on the floor for heavy items.
-
Warehouse management and distribution logistics involve the physical warehouse where products are stored, as well as the receipt and movement of goods takes place. Warehouse management aims to control the storage and movement of products and materials within a warehouse. These operations include the receipting of inwards goods, tracking, stacking and stock movement through the warehouse.
